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FAQs

Aviation and Pilot Sunglasses Specific
Are varifocal (progressive) lenses suitable for flying?
What lens tints are most suitable for flying?
Are polarized lenses suitable for flying?
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Eye Health and UV
How can I prevent UV damage to my eyes?
Can medicines or medical problems affect my sensitivity to light and UV?
What should I know about UV and other light?
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Ordering
How do I know if what I want to order is in stock and what can I do if it’s not?
Is it possible to change or cancel an order once I’ve placed it?
Do I get a receipt if I place an order?
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Payment & Security
Can I use my insurance to pay for my Bigatmos?
Is my payment to Bigatmo secure?
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Privacy Policy
What is Bigatmo’s privacy policy?
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Refunds Policy
How long does it take to get a refund?
What if my purchase seems to be faulty?
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Returns and Exchange Policy
EU Countries and Return Items.
What if I’m not happy with the items I’ve purchased?
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Shipping
EU Countries and Return Items.
EU Countries and Shipping
What do I do if my order seems delayed?
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Sun Lenses
What is a gradient lens and why would I need it?
What’s the difference between photochromic and polarized lenses?
Which are the best lenses for sport?
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Warranty Repairs, Replacements, Exchanges and Returns
EU Countries and Return Items.
Can I return custom made sunglasses?
Can I replace just one arm or just one lens?
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