What if I’m not happy with the items I’ve purchased?
If in the unlikely event you are not completely happy with your purchase, we will of course be happy to exchange, replace, or refund within the guidelines of our warranty.
Please see our warranty provided with your glasses or online. We pride ourselves on our customer service and we want you to be very happy with your Bigatmo products so if we can be of assistance, please feel free to call us on +44 1622 844030 and speak to one of us.
We ask that you send your glasses to us here at Bigatmosphere Ltd, C/O The Post Office, The Street, Hothfield, Ashford, Kent, TN26 1ES
Where possible please return all items in their original packaging with your name and order number, found at the top of your invoice and proof of purchase.
We strongly advise using a trackable service as we cannot accept liability for loss or damage.Back To All FAQs