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Shipping and Delivery

It’s free! For all plano sunglasses, worldwide.

Here’s how we send them:

UK: Royal Mail Special Delivery. An extremely reliable tracked and signed for service. Your package should arrive with you before 1pm on the day after shipping.

Everywhere else: The best “tracked and signed for”, “tracked” or “signed for” service that is available via Royal Mail. The transit time depends on your shipping address and the services that are available.

Here’s some information about these services and the likely transit time:

International Tracked and Signed

  • Europe delivery aim: 3-5 working days₁
  • Worldwide delivery aim: 5-7 working days
  • Fully tracked from end to end
  • Signature on delivery
  • Online delivery confirmation

₁Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

International Tracked

  • Europe delivery aim: 3-5 working days₁
  • Worldwide delivery aim: 5-7 working days
  • Fully tracked from end to end
  • Online delivery confirmation

International Signed For

  • Europe delivery aim: 3-5 working days
  • Worldwide delivery aim: 5-7 working days
  • Signature on delivery
  • Items tracked until they leave the UK (and sometimes beyond)
Royal Mail International Track and Sign* Royal Mail International Tracked Royal Mail International Signed
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 5-7 working days
Fully tracked end to end
Online delivery confirmation
Signature on delivery
Items tracked until they leave the UK (and sometimes beyond)

*Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belguim, Sweden, Austria and Luxembourg is 3-4 working days

What about courier delivery services?

We recognise that some of our customers might not want to rely on their local postal services and so, for most international destinations, there is a courier option. Our preferred providers are DHL and Fedex (for the USA), although we sometimes use others.

As a general rule, only consider this option if you don’t have faith in your local delivery service, as you will need to pay for courier services. You will have an opportunity to check the price with a real time, online quote during the checkout process.

We’ll keep you up to date with the progress of your order and provide you with tracking information as soon as it’s available.

Be advised that courier services are not available to individuals in Russia. So, unless you can ship to a registered business, always use the Royal Mail option.

In some parts of the world, it is common for people to use specialist courier companies that group a number of items into a single shipment. If you wish to use this kind of service and it has UK representation, please get in touch. ([email protected] or +441622844030) The courier service will need to be highly rated and also prepared to sign for the Special Delivery package. Our obligations will be complete when the package has been successfully delivered to the specialist courier company.

Duty and Taxes

When we ship to destinations outside the scope of mandatory taxation agreements, all pricing is tax free and you will be responsible for paying any VAT/Duty/disbursements that might be incurred during the process of importation.

Here are a few useful links:

FAQ – shipping
Bigatmo returns process
Bigatmo warranty