EU Countries and Return Items.

EU Countries and Return Items. You must contact Bigatmo BEFORE SENDING any Return Items Back to us. This is to avoid unnecessary charges. Since Brexit, the rules around shipping have changed. Everything that is shipped or returned to Bigatmo from any European country must now be accompanied by all the correct paperwork. Returns paperwork must be filled out ONLY with our guidance. If a parcel is shipped without the correct paperwork you will incur charges. Bigatmo will not be liable for these charges. To avoid any unnecessary issues, you must contact us to arrange for your return to be shipped properly with the correct paperwork.

Home » I made a mistake when ordering. What should I do?

I made a mistake when ordering. What should I do?

RX prescription Just give us a call as soon as you notice any mistake. We have a brief period to make any changes before the processing begins, so please don’t delay- *Terms and Conditions apply

Non- prescription We try to get our orders out within a day or two of receiving them, so again there is only a small window of opportunity to change your mind. However if the order has already been dispatched when you change your mind, just send them back using a trackable service and we will send you the correct pair.

RX Prescription glasses, please call as soon as possible
+44(0)1622 844030

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